Booking Terms & Conditions
The following conditions apply to all coach transportation contracts with Premier Coaches.
These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all passengers travelling on the vehicle / vehicles. If the hirer is a company, group, or
partnership, an individual must be named as the person responsible for all the passengers
travelling. The hirer or nominated person (hereinafter referred to as ‘the hirer’) will be responsible for the actions and decisions of each passenger on board including any additional costs incurred in performing the contract, whether or not the hirer actually travels with the party. Premier Coaches Ltd. (hereinafter referred to as ‘the company’) will accept instructions from the hirer. If
the hirer is not travelling with the party, another representative must be chosen, and the company
informed prior to the journey taking place.
2. Quotations
Quotations are given on the basis of the most direct route and on the information provided by the
hirer. The route used will be at the discretion of the company unless it has been particularly
specified by the hirer, in which case the route will be clearly shown on the quotation. All
quotations are given subject to the company having available a suitable vehicle at the time the
hirer accepts the quotation. Quotations are valid for 28 days – unless otherwise stated. Quotations
are given for coach and driver only. Any additional charges will be separately identified and will be
the hirer’s responsibility – unless otherwise specified.
3. Use of Vehicle
The hirer cannot assume use of vehicle between outward and return journeys, nor for the vehicle
to remain at the destination for the hirers use unless this has been agreed with the company in
advance.
The company reserves the right to levy additional charges for additional mileage or time than that
agreed. The charges will be pro rata and in accordance with the formula advised on the booking
confirmation. The vehicle will depart at times agreed by the hirer, and it is the responsibility of the
hirer to account for all passengers at each departure time. The company will not accept liability for
any losses incurred by passengers who fail to follow instructions given by the hirer.
5. Drivers Hours
The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility
of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor
any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk
of breaching regulations relating to his driving hours or his duty time. If a breach occurs, the hirer
will be responsible for any additional costs incurred, unless the breach is outside the control of the
hirer. Any additional costs will be calculated as set out at condition 4.
The company will, at the time of booking, agree and specify the legal seating capacity of the
vehicle to be supplied. The hirer must not load the vehicle beyond this capacity.
7. Conveyance of Animals
No animals (other than guide dogs and hearing dogs notified to the company in advance) may be
carried on any vehicle without prior written agreement from the company.
No animals (other than guide dogs and hearing dogs notified to the company in advance) may be
carried on any vehicle without prior written agreement from the company.
Written confirmation by the company is the only basis for acceptance of a hiring or for a
subsequent alteration to its terms.
Any deposit requested must be paid by the first date stated, and payment in full must be made by the second date stated – before the start of the hire, unless otherwise agreed by the company.
We accept payment by bank transfer or we can accept payments by credit card but it needs to be processed through PayPal (we unfortunately can’t accept card payments over the telephone) but please note that we would have to charge you an additional fee to cover the transaction fees that that we would incur from PayPal of 3.4% + 0.35c, which will be advised prior to payment.
Payment must be made in full prior to the booking date or the booking is void – if payment is not paid the booking is not secured.
If the hirer wishes to cancel any agreement, the following scale charges will apply in relation to
the total hire charge. In addition to these fee, the cost of accommodation, meals and entrance fees which have already been purchased by the company at the request of the hirer, will be charged in full to the hirer, plus any administration charges incurred by the company such as card processing fees. Cancellation of coach hire due to inclement weather conditions will also be charged as set out below:
For single day bookings:
Coach Hire Days (Prior to Departure) | Charge Applicable |
14 days or less | Loss of deposit / 10% of hire cost |
6-9 days | 15% of cost of hire |
3-5 days | 25% of cost of hire |
1-2 days | 50% of cost of hire |
Day of Hire | 85% of cost of hire |
Arrival of coach at pick-up point | 100% of cost of hire |
For large bookings such as conferences & extended touring:
Coach Hire Days (Prior to Departure) | Charge Applicable |
60 days or more | No Charge (admin fees may still apply) |
31-59 days | Loss of deposit / 10% of hire cost |
14-30 days | 20% of cost of hire |
7-13 days | 30% of cost of hire |
3-6 days | 50% of cost of hire |
1-2 days | 60% of cost of hire |
Day of Hire | 100% of cost of hire |
11. Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions and Coronavirus type shutdowns) or in the event of the hirer taking any action to vary the agreed conditions unilaterally, the company may cancel the contract by returning all money paid by the hirer without further or other liability.
The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case any additional pro rata charge will be made to the hire charge. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.
13. Breakdown and Delays
The company gives its advice on journey time in good faith. However, as a result of a breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
Where the company sub-contracts vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, entrance fees, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he/she has directly contracted such services and the hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of supplier’s terms and conditions brought about by the hirer’s actions.
All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large, bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements. The company accepts any personal property of the hirer and passengers on the understanding that it will take reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by the passenger(s) for the duration of the hire. Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol and the conditions of entry to sporting events / public places.
If a passenger is unwell or otherwise, a soilage charge will be due for any discharges onboard the vehicle. This will be charged at a minimum rate of 100 Euro per incident and has no upper limit in order to cover all the costs involved. The hirer is always responsible for payment of these costs.
In the event of complaint about the company’s services, the hirer should endeavour to seek a solution by seeking assistance from the driver or from the company. If this avenue has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of hire.
No bill, poster or notice is to be displayed on any vehicle without written consent of the company. Where items are attached to a vehicle, including vinyl, any damage to the vehicle or its paintwork will be repaired at the full expense of the hirer. The vehicle must be returned clean with no sticky residue or an additional cleaning charge may be applied. Excessive paintwork damage may result in a full respray being required and it should be noted that this cost may be in the thousands of euro. Due to the possible repair costs involved the company does not recommend the attachment of any items to the vehicle, but were a request has been made the hirer should make themselves clear of the implications of any damage caused.
Food and drink may not be consumed on any vehicle without prior written consent from the company.
Damage caused by the spillage or discharge of substances that require the vehicle to require special cleaning will be charged in full to the hirer.
PREMIER COACH SERVICES
Established in 2001 and providing quality luxury coach services since throughout Ireland ever since with 1,000’s of happy clients